Capgemini believes that the establishment of trust and privacy is instrumental to the continued growth of the Internet. We also believe that the efficient collection, use and transfer of information serve to enhance the development of the Internet and electronic commerce, provided that such information is handled in a fair and responsible manner.
PERSONAL INFORMATION HANDLING PRACTICES
Collection - We usually collect personal information about individuals directly from those individuals or their authorized representative. We sometimes collect personal information from third parties or publicly available sources, but only if you have consented to such collection or would reasonably expect us to collect your personal information in this way, or it’s necessary for a specific purpose such as the investigation of a complaint.
Use and disclosure of personal information - We only collect, store and transmit personal information for purposes which are directly related to our functions or activities and only when it is necessary for or directly related to such purposes. We do not give personal information about an individual to other Government agencies, private sector organizations or anyone else unless one of the following applies:
- you have consented;
- it’s required or authorised by law;
- it’s reasonably necessary for the provision of our services;
- you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals, bodies or agencies;
- it will prevent or lessen a serious and imminent threat to somebody’s life or health; and/or
- it’s reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
Holding and storing personal information - All personal information is securely stored for a reasonable period of time. We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. Personal information and data is often stored in international locations that have independent privacy laws and are not governed or associated by Australian law or policies. In these cases we take steps to ensure close compliance with our own operation. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.
Your choices - You can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you by emailing Privacy.firstname.lastname@example.org or writing to the Privacy Officer at Capgemini Australia, Level 7, 77 King Street, Sydney NSW 2000 or phoning +61 2 9293 4000. If you receive any of our marketing or promotional communications you can opt out at any time by using the ‘unsubscribe’ options provided.
This policy describes how:
- Capgemini collects, uses, discloses, holds and stores personal information; and
- you can contact Capgemini if you wish to access or make corrections to the personal information it holds about you, or if you wish to raise an issue with how Capgemini has handled your personal information.
Typically the types of personal information that Capgemini collects include names, addresses, job titles, email addresses, telephone numbers and employment history.
Capgemini collects certain personal information directly from you or from your authorised representative. Capgemini may also collect personal information from clients, employees, suppliers, partners and contractors.
Sometimes Capgemini collects personal information from a third party or a publicly available source, but only if you have consented to such collection or would reasonably expect Capgemini to collect your personal information in this way, or if it is necessary for a specific purpose such as the investigation of a privacy complaint.
In limited circumstances Capgemini may receive personal information about individuals from third parties who contact Capgemini and supply Capgemini with the personal information of others in the documents they provide to us.
Capgemini also collects personal information (including contact details) as part of its normal communication processes directly related to its functions or activities as outlined below, including when an individual:
- emails a Capgemini staff member;
- telephones a Capgemini staff member;
- hands a Capgemini staff member their business card; and
- visits or provides information to Capgemini via its website.
You can generally visit the Capgemini website without providing any of your personal information. However you may be asked to provide certain personal information to access certain parts or features of the website, such as:
- downloading or subscribing to certain materials;
- submitting a job application;
- submitting an enquiry or request through our ‘Contact Us’ portal;
- registering to participate in Capgemini discussion forums or chat rooms. You should be aware that depending on which particular discussion forum or chat room you are accessing, your comments may be made broadly available to others, inside or outside Capgemini; and
- registering interest or attendance at an event hosted or sponsored by Capgemini.
Third party web sites
The Capgemini website may provide links to third party websites. Capgemini does not make any representations or warranties with respect to such third party websites. Users of the Capgemini website should be aware the owners and operators of such third party websites might collect, use or transfer personal information under different terms and conditions than Capgemini. Upon linking to a third party website, please inform yourself of the privacy policies of such third party websites.
Choosing not to provide us with personal information
If you choose not to provide Capgemini with your personal information where Capgemini has requested it, then Capgemini may not be able to process your requests or applications, to send you information about the business, or you may not be able to access or obtain the benefit of certain parts of the Capgemini website.
Capgemini generally does not need to collect any sensitive information. However, in the limited circumstances where it does seek to collect such information, it will only ever do so with your consent or otherwise in accordance with the applicable law.
Use and disclosure
Capgemini only collects personal information for purposes which are directly related to its functions or activities and only when it is necessary for or directly related to such purposes. Capgemini will use your personal information for the purpose notified to you at the time of collection, any other purpose which relates to the primary purpose of collection or otherwise in accordance with the applicable laws. Generally, Capgemini collects personal information related to employment services, human resource management, and other business activities. Some of the usual purposes for which Capgemini may collect, use and disclose your personal information are set out below.
- Communicating with you - Capgemini will follow up on comments and other requests that you submit to through the Capgemini website, such as online queries or registering your attendance at a conference. This may include calling you back by telephone or communicating with you via email.
- Recruitment and employment related purposes - If you submit a resume or job application online or through a recruiter or third party website such as SEEK or LinkedIn, Capgemini will use your personal information for recruitment-related purposes, which may include contacting you via email, telephone or post. In some cases, you may be required to register using the Capgemini website to track the progress of your application online. Except where you request otherwise, Capgemini may keep your personal information on file for an appropriate time in order to consider you for other employment opportunities with Capgemini or the Capgemini group in the future. If your application for employment is successful, Capgemini will need to use your information for other employment related purposes.
- Direct marketing and promotion – Personal information that Capgemini collects and uses for marketing purposes generally relates to individuals within those companies with which we have an existing business relationship (such as our clients) or which we are seeking to develop. Direct marketing and/or promotional efforts by or on behalf of Capgemini may include providing you with specific information that you have requested, providing more general information about other Capgemini offerings and sending invitations to conferences and other events. You may at any time ‘opt out’ from receiving marketing materials from us by following the unsubscribe instructions included in each communication you may receive, by indicating so when Capgemini contacts you, or by contacting Capgemini directly.
- Supplier administration - Some Capgemini websites enable third-party suppliers to register their interest in supplying products and services to Capgemini. Capgemini will use this personal information in connection with entering into or performing a transaction with the supplier and for other procurement-related purposes.
- Customer surveys – Capgemini may ask you to complete customer satisfaction surveys for its research purposes, although you may choose not to respond to them.
- Website maintenance and improvement - Capgemini may use personal information to compile aggregate statistics regarding the use of its website, and to maintain and improve its website. Capgemini may also use your IP address to offer you the choice to be redirected to another Capgemini local country website.
Disclosure to third parties and overseas recipients
Capgemini will only use personal information for the purposes for which for which it was given, or for purposes which are directly related to one of its functions or activities. Capgemini will not give personal information to other government agencies, organisations or anyone else unless one of the following applies:
- you have consented
- you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals, bodies or agencies
- it is otherwise required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody's life or health
- it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
Capgemini takes steps to ensure that the personal information it collects is accurate, up to date and complete. These steps include maintaining and updating personal information when it is advised by individuals that their personal information has changed, and at other times as reasonably necessary.
Holding and storing personal information
Capgemini takes steps to protect the personal information it holds against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include limited access to secure drives on our internal network, and physical access restrictions to hard copy files and documents which contain personal information.
Capgemini will generally hold and store your personal information in physical and/or electronic form. We may also store, process or back-up your personal information on servers located in Australia or overseas (including through third party service providers).
Capgemini generally retains all records (which may also include your personal information) for a period of 7 years. Where personal information held by Capgemini is no longer required for the purpose for which it was collected, Capgemini will take reasonable steps to destroy or de-identify the information.
Requests regarding your Personal Data: access, correction, update and deletion
- either correct or delete your profile on our website;
- or complete and submit this Personal Data request form.
Contacting Capgemini and handling privacy complaints
If you wish to access or correct any personal information that Capgemini holds about you, or if you have concerns about how we have used or handled your personal information, then you can contact us at:
|Phone||+61 2 9293 4000|
|Address||The Privacy Officer, Capgemini Australia, Level 7, 77 King Street, Sydney NSW 2000|
Any complaints received by Capgemini will be taken seriously. Capgemini will make every effort to investigate and resolve your complaint within a reasonable time. Capgemini may ask you to provide it with further information to assist us with resolving your complaint. Capgemini will respond to you in writing with its decision.
If you are not satisfied with how Capgemini has resolved your complaint, then you may apply to the Federal Privacy Commissioner to have your complaint investigated. More information is available at www.oaic.gov.au