Accelerate proactive field service to improve customer experience - Breakfast Briefing

  • August 22, 2017
  • QT Sydney 49 Market Street Sydney, NSW 2000
Capgemini – Salesforce Breakfast Briefing// Accelerate proactive field service to improve customer experience
 
 
 
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Looking to increase field service revenue while improving CSAT scores? What if you could decrease service costs and improve quality at the same time?
 
Capgemini and Salesforce have joined forces to transform field service operations with Capgemini Field Service Lighting Accelerator. This Accelerator augments Salesforce Field Service Lightning to handle the complex, onsite, field service scenarios to ensuring technicians have a 360o view of their customer and service the right customers with the right parts with minimal disruption to the business.
 
Join us for this breakfast briefing to learn how you can :
  • Connect your entire workforce,
  • Track and manage jobs real-time,
  • Intelligently schedule and dispatch work, and
  • Enhance and extend the Field Service Lighting solution in three key areas: Parts, Entitlements & Contracts.

Industry participants only

 

 

 

Capgemini Australia

 
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50thAnniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.