Enterprise Portals

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Opening New Doors to Employees, Suppliers, Partners, and Customers

Capgemini’s enterprise portal solutions offer companies the opportunity to integrate their supply chains and connect with stakeholders.  They provide employees and partners with a single point of access to all the content and services they seek, and deliver to customers a personalised experience tailored to their unique needs.

Employee Portals

By focusing on ways to help employees work smarter using technology, employee portals help boost workforce productivity. Training, delivered when it is needed most, and timely information and alerts, delivered to the desktop, are among the key features of the portal:

• Email, calendar, and time/expense – all-in-one quick access via easy to use interface.
• HR self-service – easy access to up-to-date information on benefits and 401K details.
• Company communications – reach those in the office and in the field.
• Workflow management – including job tasks, alerts, and performance metrics.
• Virtual project team rooms – collaborate and share documents and ideas more efficiently.

Supplier Portals

Greater supply chain integration is possible with such portal features as supplier self-service, demand forecasting and planning, and business event-triggered automated alerts. 

Additional benefits include:

• Collaborative initiatives – knowledge sharing through forums, web casts, and net meetings.
• Dynamic auctioning/bidding – shortens negotiations and time to market.
• eProcurement & logistics support – resolving issues before or when they occur.
• Information & announcements – mutually accessible business intelligence.
• Supplier performance metrics – is your supplier meeting or exceeding expectations?

Partner Portals

Capgemini Portal solutions help clients develop a personalised web experience with their partners to coordinate marketing, sales, and operations activities that are ultimately more profitable.

• Anytime, anywhere – multi-channel access to incorporate mobility applications.
• Central repository – unification technology for managing unstructured information.
• Collaboration forums – customised platforms and decision-support systems for sharing intelligence.
• Co-marketing programs – offers operational and market-facing transparency.
• Document collaboration – including product catalogues, sales collateral, planning materials.

Customer Portals

Capgemini’s Customer Portal solutions include customisable tools and personalised services that allow customers to feel more in control and which help companies attract loyal, repeat customers.

• Account access – anytime, any day tracking and research.
• Marketing campaigns – ideal vehicle for advertising and public relations messaging.
• Online customer service – provide interactive dialogue with new/existing customers.
• Order & payment processing – easy and quick transactions boost customer loyalty.
• Product/service offers – push out announcements, alerts, and updates.