Applications Management

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  • Applications Management
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Cost Reductions and Productivity Improvements.

Approximately 60% of IT budgets are spent on IT business applications that support front and back office business functions such as finance, production and sales. Applications portfolios are complex and there is often a backlog of modification and development requests for aging applications in need of modernisation.

Our Applications Management (AM) solutions have been developed to help companies rapidly analyse their IT applications, and apply the appropriate solution that can deliver productivity improvements or cost reductions of 10% to 40%.  However, our solutions are not “one treatment fits all”. Instead, we collaborate with clients to design a tailored program to meet the dynamics of your specific business and industry.

Our AM solutions include: 

• AMHealthcheck – A rapid analysis of the AM environment to determine a specific program.
• AMFitness – A low, fixed-cost base AM service with “add as you need” components at a predictable price.
• AMVitality – AM service with full responsibility for maintaining applications performance while injecting new energy to help them thrive and stay vital for the business.
• AMLifetime – A long-term service partnership with full responsibility for the applications life cycle; a life-long, holistic applications program for balancing flexibility, risks and costs.

• ERP Run – Full responsibility for ERP applications at a scalable cost; specialised enterprise applications support to empower business process integration and reduce costs.

Follow-the-Sun Support

In accordance with our “Rightshore“™  approach, our AM services can be delivered on site at the client premises, off site at a dedicated facility, or at one of our Applications Management Service Centers (AMSCs).

Key components of the AMSC delivery model are:

• Globalisation - Processes, techniques and tools are the same in all our centers around the world resulting in significant economies of scale.
• Automation - equipped with the latest and best in proprietary and non-proprietary tools, to offer clients outstanding levels of flexibility speed and service.
• Mutualisation - resources such as people, hardware, software, and networks, are shared by the clients in each centre. Levelling of workloads consequently allows much higher rates of productivity than the traditional single-client centre.

With a network of AMSCs around the world we can deliver seamless, follow-the-sun support to our clients globally. Each centre operates to a consistent standard and uses a combination of proven methodologies, highly trained people and leading edge technologies.