Capgemini. The Right Way to Outsource.
Thought Leadership
Business Collaboration in the Utilities Industry: Creating Relationships to Drive Positive Business Results
Focusing on BPO in the Utilities sector
Thought Leadership
IDC Case Study on Capgemini / TXU Outsourcing Engagement
Valuable insight on challenges to address and best practices to adopt when seeking a BPO provider.
A global leader in outsourcing, Capgemini’s collaborative approach allows you to achieve better, faster and more sustainable results.
With over 30 years experience and a global workforce of over 15,000 outsourcing professionals, we are currently collaborating on some of the world’s largest outsourcing contracts. Leading companies entrust us as a results-driven business partner to solve their most complex business problems.
Unmatched Choice
No other service provider matches the range and flexibility of Capgemini’s intelligent mix of solution portfolio, commercial model or delivery location options. The unique breadth of our outsourcing portfolio extends not just to technology, but also to deep process expertise. We offer a full-spectrum of services, including applications management, infrastructure management, business process outsourcing and transformational outsourcing, to align to your business goals.
Our varied approaches to outsourcing range from traditional engagements that focus on quick cost reductions to value-added transformational arrangements that impact deeper, broader changes within organisations.
Capgemini’s innovative “Rightshore“™ approach means having the right resources, in the right location, at the right cost. As your needs change, we provide flexible and scalable solutions through over 100 integrated delivery centres globally
Superior Collaboration
At Capgemini, we evolve our services through collaborative relationships with clients, alliances and other service providers, providing companies with varied sourcing options. Our Collaborative Business Experience allows you to assemble a seamless team from our respective organisations, to learn from one another and build better solutions together. Partnership with Alliances is also an integral part of our philosophy. Our innovative solutions are enriched by our strong alliances and partnerships with key technology vendors and service providers.
Commitment to Success
Our commitment to mutual success assures that benefits are realised rapidly with minimised risk for you. We work with clients to assess their risk portfolio, business drivers and appetite for change, and provide personalised, executable roadmaps to drive change while managing risk. We also collaboratively identify business metrics that align to your unique objectives and that will best contribute to your success.
The Benefits of Outsourcing
To meet your operational and strategic objectives, Capgemini offers a range of flexible outsourcing solutions to optimise service levels, reduce and improve cost structures, and strengthen competitive positioning.
Financial Value
Outsourcing allows companies to reduce costs through labor arbitrage, process reengineering and leveraging best practices and economies of scale. The resulting cost reductions create additional capital for re-investment in the most strategic parts of the business.
Operational Value
By leveraging innovative processes, latest technologies and economies of scale, Capgemini drives change that results in greater efficiencies and standardisation for you. Our metric-defined service levels and controls increase accountability while improving quality, predictability, and risk management.
Strategic Value
Outsourcing allows for the re-distribution of time and resources to core business areas that directly impact shareholder value. This variable and scalable model flexes with market demands without negative impacts to your business, or to your customers.
