A High Performance Service Supply Chain Delivers Lower Costs and Increased Customer Satisfaction
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After-Market Service Management
Managing Services and Spares for Greater Customer Loyalty and Profits
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Strategic Imperative for Automotive Aftermarket Parts and Services Organisations.
Our Service Management services help companies improve the top-line and bottom-line performance of their services and parts operations.
For an Original Equipment Manufacturer (OEM), the “aftersale” service and parts
function has typically been a lower priority than mainstream manufacturing, yet
it is often a critical component of the product cycle—one affecting the bottom
line and customer satisfaction. Challenges include complex warranty claims handling,
poor return processes, a large number of SKUs, low inventory turns, high part
obsolescence, poor warehouse efficiency, high distribution costs, limited supply
chain visibility, and long repair cycles.
Capgemini offers a comprehensive portfolio of Service Management solutions based
on the latest supply chain processes and technologies. We help clients determine
which capabilities will have the greatest impact on their requirements. The result
is improved visibility, better performance at lower cost, and a big boost to profits
and customer satisfaction.