Operational Excellence

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From good, to great, to operationally excellent

When a company strives for operational excellence a new era starts, with new challenges and new opportunities. Now more and more companies have operational excellence on their agenda. Capgemini developed an accelerator that will help companies to manage and deploy an operational excellence environment with a 94.3% success rate.

Our Operational Excellence accelerator consists of three levels that provide an integrated structure for the complete value chain of becoming operational excellent.

1. The six bricks of operational excellence
2. The issue based approach
3. The solution based approach

 

 

A combination of all three of the above described dimensions will enable you to create a sustainable competitive environment, better known as operational excellence.

The six bricks of operational excellence

The “six bricks” of operational excellence are aimed at the complete organisational environment that needs to be managed before operational excellence can be achieved. As such, these six bricks form the basis for a holistic approach towards achieving an operational excellent company.

With these six bricks you can design and build your customized operational excellence environment and/or company.

• Strategy: This stage of the operational value chain is to match the strategy and vision of a company to concrete operational goals. It also captures the translation of these goals into lower level operational goals and the governance of these goals for the near and far future (creating a sustainable competitive advantage).
• Process: This stage of the value chain focuses on the primary processes and how to create and optimize those, based on the set of goals in the previous stage.
• Assets: This stage investigates the best way to utilize and optimize quantitative and qualitative assets (including resources) within a company that strives for operational excellence.
• Organisational model: This stage emphasizes on the governance model (design of the model), the governance itself and the processes for an operational excellence company.
• Culture: This stage investigates and optimises the way resources are involved in a company and how they align with the newly set company values. This stage also creates the platform for sustainable change within a company that is working on operational excellence.
• Product: This stage has a specific focus on the products and the relationships with the customers of a company that is involved in becoming operational excellent.

Capgemini’s build & deploy strategy for operational excellence

Deploying and managing operational excellence might be considered not only as the most important but also most difficult tasks for companies on their way to operational excellence.

Such being the case, Capgemini invented a unique “Build and Deploy Strategy” for managing and deploying operational excellence programs which results into a project success rate of 94.3%.

This strategy comprises five stages that follow one another during each project (only time spend may differ on the scope of the project).

• Assess: Within the Asses stage we analyze the as-is of your company strategy, the processes of your company and the assets. Together with you we define the to-be of your operational excellence vision and goals.
• Design: Based on the Asses stage we design a roadmap for becoming operational excellence. This probably will be a near and far future plan that will guide you towards operational excellence.
• Optimise: Within the Optimise stage we select the methodologies and the programs that need to be deployed. This is more or less the optimisation and/or planning stage.
• Deploy: Within this stage, one of the four methodologies and/or a combination of those will be deployed. This might be done chronologically or simultaneously based on the design.
• Sustain: One of the most important parts of becoming operational excellent is not gaining the status but keeping this. We focus on the continuous improvement, with self learning processes, continuous measurements and the correct IT support tools.