Capgemini develops CRM Solutions in centres around the world offering a "follow the sun" approach where work can be done around the clock.
Brochures
The Capgemini Loyalty Factory solution is based on Capgemini's view of adaptive marketing.
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Download as PDFThis enables Capgemini to maintain higher productivity at a lower cost, typically realising cost savings for clients of 40% and higher. Our offshore “Upgrade Factory” location uses Siebel 7 “out-of-the-box” along with best practices and tools/templates to enable project leaders to deliver high value functions while managing cost and overall project risk.
Our CRM solutions cover a broad range of customer interactions including:
Sales
Applying technology to the sales function for a better customer experience. Learn more about our Sales solutions.
Services
Keeping customers satisfied on a long term basis by providing top rate service. Learn more about our Services solutions.
Marketing
Marketing solutions that integrate business intelligence at the point of customer contact to deliver appropriate offers. Learn more about our Marketing solutions.
Strategy
Developing the business case to align CRM initiatives to overall corporate objectives. Learn more about our Strategy solutions.