IDC Case Study on Capgemini / TXU Outsourcing Engagement
Valuable insight on challenges to address and best practices to adopt when seeking a BPO provider.
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173.39 KB - Published on:
2005-06-29 11:48 AM
This study delves into important issues such as getting senior leadership endorsement, working through the decision–making process, evaluating vendors, implementing appropriate governance mechanisms, and putting in place appropriate pricing mechanisms for different types of work.
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