A New Wave Of Internet Banking?
Since 1998, Capgemini, Efma, HP, Microsoft and Novametrie have carried out an annual survey on the impact of information and communication technologies on the banking sector.
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2.38 MB - Published on:
2004-10-01 10:45 AM
A New Wave of Internet Banking?
Recent events such as the growing number of European households with Internet
access, the increase in growth in high-speed connections, a rise in bank merger
and acquisition activity, along with enhanced on-line capabilities on many bank
sites, have sparked a renewed interest in Internet banking. This study assesses
whether we are witnessing a new wave of Internet banking and the role of the Internet
in banking relationships. In this study, bankers and their customers were surveyed
about their opinions on Internet banking services in order to see how closely the
views and forecasts of bankers align with the expectations and satisfaction of
their customers. (August, 2004)
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