Project Obsidian Helps Uecomm Gear Up To Future Challenges
Capgemini works with a leading telecommunications carrier to refine business strategies and carve a clear roadmap for the future
Download as PDFThe Situation
As a licensed telecommunications carrier, Uecomm owns and operates one of the largest abd most advanced metropolitan optical networks in Australia. Uecomm’s customers are always looking for increased security, productivity and competitive advatnage. Uecomm needs to continuously develop creative and innovative solutions to transform communication networks.
To ensure that dynamic demands of customers were addressed more efficiently, Uecomm’s management tem began searching for a solution that could reinvigorate the company’s business framework through a new strategy and supporting culture.
The Solution
Capgemini worked in close collaboration with Uecomm to deliver a comprehensive strategic and culture roadmap together with supporting initiatives, labeled as ‘Project Obsidian’.
Capgemini refined with Uecomm a new strategy that has been in development for close to six months.
Capgemini worked collaboratively with the Uecomm management team and staff to define the new cultre and leadership behaviours required to support the startegy achievement and develop an implementation roadmap, supported by a comprehensive communications strategy.
The Result
Project Obsidian provided two clear benefits for Uecomm. Firstly, Uecomm now has a clear path to its future thanks to a clear vision, strategy and culture transformation roadmap containing a series of initatives taht will deliver its 2009 strategy. Secondly, the project has re-energised Uecomm. It provided a real sense of purpose and direction for staff and created a motivating atmosphere as employees became aware of the exciting changes ahead.
Obsidian allowed Uecomm to accomplish an enormous amount of work in a short seven week period. Thanks to the success of Obsidian, Uecomm now has a new vision, a clear strategy and inspiring set of values to live by.
How Uecomm and Capgemini Worked Together
Capgemini provided the forum for a large section of the Uecomm community to contribute to the company’s new vision, strategy and culture.
During the seven week engagement, Capgemini leveraged its new Accelerated Solutions Environment (ASE) in Melbourne to help develop project deliverables, and build broader strategy and culture ownership within the third-tier management team. teh three-day event provided an ideal platform for issues and concerns to be raised safely. Uecomm’s enthusiasm and commitment helped Capgemini deliver a pragmatic and inspiring solution.
Capgemini put many of its traditional methodologies and tools to bear fruit in Project Obsidian. Methodologies and tools included the Strategy Pyramid, the Strategy Mapping and Balanced Scorecard approach, the Appreciative Inquiry process, the Culture Framework, High Performing Teams and Focus Groups as well as the Tranformation Roadmap tool.
The main challenges were the required step change for Uecomm and the sometimes confronting topics of culture and leadership. The Uecomm and Capgemini joint team tackled these challenges by leveraging the best of both worlds. Uecomm team members and Steering Committee displayed their commitment to the change and their willingness to evolve as individuals and as a team. Capgemini brough about thought leadership in the approach used, and in the resolution of cultural and leadership challenges, leveraging its collaborative tools to reassure Uecomm while taking them through the journey.
Service delivery on all client engagements at Capgemini is measured via its OTACE (On Time and Above Client Expectation) performance review framework. Uecomm, delighted with the service, awarded a maximum OTACE score and selected Capgemini as the partner of choice for further projects.
Capgemini created a sense of purpose, realigned the leadership and inspired the Uecomm community to strive as a team to achieve its 2009 vision.