Councils Online: Improving how Councils Interact with their Constituents
The vision of a new business solution for local government operations turns to reality
- Industry
- Public Sector
- Solution
- Application Development & Integration
- Applications Management
- Transformation Consulting
Download as PDFThe Situation
Five Australian councils from New South Wales formed a syndicate to procure new IT solutions to support the transformation of their businesses.
The aim of the project was for the syndicate of councils to incorporate Capgemini’s leading edge IT solution, while sharing the overall cost between them.
The Solution
The councils recognised value in collaborating to attain the best. They agreed to share costs to procure, implement and operate the new system.
The Result
Councils Online is the result of a partnership between the councils and many suppliers, with Capgemini as prime contractor.
Features include redesigned processes across a spectrum of council functions, automated workflow and an approach to adopt business and system changes via a shared and highly adaptable technology platform.
“Better quality data allows our managers to improve customer service.” Robert Ball, General Manager, Hornsby Shire Council
“Council web-based services add value to the community.” Ron Posselt, Group Manager - Operations, Lake Macquarie City Council
Councils Online is defining how councils interact with their constituents. To discuss how Councils Online can benefit your council operations, please contact Capgemini’s Vice President Jan Richards on +61 (2) 9293 4022.