Billing Transformation

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Transforming and evolving existing customer management and billing systems does not need to be daunting. It is an opportunity to rethink existing processes and optimise systems.

The Challenge

Billing systems are often overlooked as key assets, yet billing lies at the heart of an operator’s ability to serve customers properly. Aside from the actual service itself, a customer’s main point of contact with his or her service provider is the bill—the vast majority of incoming customer calls relate to the contents of specific bills. 

Today’s telcos provide a plethora of services on top of basic voice services, and their number and variety are set to grow. This leaves operators with the significant challenge of gathering all the data records for services generated by multiple providers, and presenting them to the customer in one accurate bill. And their billing system needs to be able to grow with both the number of customers and the number of services.

At the same time, consolidation has been rife in the industry; once two companies have merged, management has to decide whether to operate two separate billing systems, adapt one to process both, or install a completely new system.

Our Solution

Billing Transformation is the replacement or upgrade of billing systems, and the concurrent redesign of the respective business processes. Our approach combines business process redesign and IT system renewal components for integrated program management. 

Capgemini helps clients transform and evolve their existing environment by:

  • Designing billing processes and architectures to serve the latest business models, including next generation services and new financial/settlement models.
  • Integrating existing billing systems with auxiliary applications to support new services and business models.
  • Supporting technological advancements in the network with phased migrations and data conversions from legacy to new systems.
  • Upgrading systems with our partner products to meet the latest service, customer, and/or regulatory requirements.

We can also manage the entire billing process for an operator.  We operate a large network of Applications Management Service Centres, where applications are managed remotely, reaping the benefits of mutualisation, globalisation, and industrialisation.

The Benefits

The result is a billing system that features:

  • Service diagnostic and component-based architecture.
  • Flexibility of rating.
  • Real time and customer-centric operation.
  • Multiple partnership models.
  • Seamless roadmap and integration.