Insurance companies are challenged to increase and retain assets, while reducing acquisition, IT and operational costs.
This all must be done under the pressure of meeting regulatory demands and creating a responsive infrastructure for their most-valued customers. Capgemini understands the challenges insurance companies face and can deliver the results that matter.
Insurance Expertise
Capgemini is the global business partner trusted by insurance companies to create solutions that exceed client expectations and deliver measurable results. We have a proven track record of working with insurance companies to help maximise revenues and reduce costs, enhance producer productivity, discover hidden cross-selling opportunities, migrate applications to new technologies, and help mitigate risk. In collaboration with our clients, and in partnership with select insurance software vendors, we provide innovative business and technology solutions in:
- Policy Administration
- Claims Management
- Sales and Service Innovation
Policy Administration
Our unique policy solutions transform business and technology legacy operations around actuary, underwriting, service operations and sales/agency through new process and technology techniques. We offer uniquely-tailored insurance solutions such as the Policy Administration Framework which offers a blend of business and technology accelerators, Insurance Architecture Framework, Business Architecture Acceleration (using the Capgemini Accelerated Solution Environment), and Policy Administration/Agent Portal in close partnership with several leading software vendors.
Claims Management
Our claims management solutions address the critical aspects of all claims organisations, effectiveness (settlement costs), efficiency (management expenses) and customer experience. We offer a unique Operating Model Assessment and Redesign enhanced by the Capgemini Accelerated Solution Environment, Claims Baselining (including leakage analysis), Governance and Performance Management, and Claims Procurement. Our partnerships with leading software vendors for claims-oriented solutions include Guidewire, Sungard, Sherwood Frontier, edgeIPK, FileNET, Tibco, and Siebel Insurance.
Sales and Service Innovation
Our sales and service innovation solutions focus on improving the sales effectiveness of the insurance sales organisation, creating a multi-channel approach to combine exclusive networks: brokers, direct writing, affinities and banks. We offer a full range of customer-oriented insurance solutions: Multi-channel Strategy, Customer Segmentation and Channel Proposition, Customer Centricity through a Multi-channel Approach, Producer Relationship Management Strategies, Mobile Sales Solutions, Multi-channel Portals, Agent Portals and Agent Compensation Models, Distribution and Salesforce Benchmarking, Technical Architecture Assessment and Design, and Business Architecture Solutions.
Capgemini also provides world-class Consulting Services, Technology Services and Outsourcing Services to collaborate with the insurance sector and deliver long-term, measurable results.