On the Ground, Improving Performance for Your Customers
Retail is a one-of-a-kind business. Consumer preferences are changing constantly. Turnover is continual and unpredictable. Channel mix and technology strategies are routinely revised. And all the time, service expectations increase while margins are pressured; cost-reduction demands mount while loyalty erodes; and competitors merge while SKUs proliferate.
Capgemini provides operational assistance that can help retailers improve in-store performance by maximising efficiency and increasing flexibility. The Capgemini approach is strengthened by deep experience and is tightly focused on bottom-line business benefits in areas such as inventory optimisation, shrink reduction, and labour management.
Real-World Solutions with Real Benefits
Capgemini performed a post-distribution centre assessment focused on improvements for a U.S. drugstore chain and in the process found $100 million in savings. We also helped a leading retailer/distributor reduce inventories by 20% to 30%, with resulting efficiencies that increased earnings before interest, taxes, depreciation, and amortisation by more than 50%.
And we helped a supermarket retailer reduce shrink by an astounding 42% by using an effective awareness program, enhanced measurement and shrink-trend analysis techniques, and a customisation of proven shrink-reduction practices.